Return and Refund Policy

Payment Policy

At Manaslu Software Pvt. Ltd., we deliver consumer satisfaction, and to build this relationship more strapping we have created a payment policy under which all projects at Manaslu Software Pvt. Ltd.. require a 30% deposit prior to project initiation, a 40% payment upon first approval, and the remaining 30% due upon project completion. Until the work is paid in full, Manaslu Software Pvt. Ltd. will keep hold of all rights to both digital and non-digital material created for the project. Full payment is due upon completion and can be made by major credit card, PayPal, cheque, E-transfer or cash in person. All prices will be given in US currency. The consumer is liable for any outstanding balance and Manaslu Software Pvt. Ltd. reserves the right to pursue legal action if payment is not received within a reasonable amount of time.

Development Policy
Manaslu Software Pvt. Ltd. reserves the right to decline any project believed to promote racism, pornography, or any other content objectionable in nature. Manaslu Software Pvt. Ltd. reserves the right to include the following phrase, or one very similar to, on all Web sites we develop: “Website designed & Marketed by Manaslu Software Pvt. Ltd.”. This phrase will only be placed at the bottom of the page and will in no way effect the look or style of any page or site. We further reserve the right to include any Web site created and developed by us in our portfolio.

Delivery Policy
All our software products and services are provided as a Software as a service or available as a download only. We do not provide hard copy or CD or DVD version of any software.

Quotation
Any quotation of service will be valid for 30 days from the date issued. Any features or services not included in the original quote will be subject to extra charges.

Limitation of Liability
Manaslu Software Pvt. Ltd. will not be held liable for any indirect, special, or consequential damages or any loss of profits or revenue which may arise in connection with any of the projects we develop. We reserve the right to stop or delay any project for any reason without liability. Manaslu Software Pvt. Ltd. will notify the client of any changes in the project development status and make appropriate arrangements without any delay. If the project is stopped as a result of actions taken by Manaslu Software Pvt. Ltd., a refund will be given to the client minus any billable hours at a sole discretion of Manaslu Software Pvt. Ltd.. Manaslu Software Pvt. Ltd. will not be held responsible for any issues, damage, email problems, Web site hacks or attempts, or downtime which results from the use of any of our services or any outside hosting company, internet service provider,
domain name registrar, or any other outside agency. Outside services are considered independent to those offered by Manaslu Software Pvt. Ltd..

Project Contents
Any digital or non-digital materials supplied to Manaslu Software Pvt. Ltd. by the client for the purpose of project development must be either owned by the client or the client must have been given copyright permission for publication. Manaslu Software Pvt. Ltd. will not be held responsible for any copyright infringements found on these materials.

Any materials supplied to Manaslu Software Pvt. Ltd. will not be shared with any other party. All original files (PSD, FLA, etc.) remain the property of the creator and will not be
shared.

Web Site Content
The client is responsible for providing all textual content to be used on any given Web page. If requested, Manaslu Software Pvt. Ltd. can supply the textual content for an additional charge based on the amount of content required. All textual content supplied by the consumer WILL NOT be checked for spelling or grammar errors. It is the responsibility of the client to ensure no such errors exist and Manaslu Software Pvt. Ltd. will not be held responsible for such errors. If requested, Manaslu Software Pvt. Ltd. will offer a proofreading/rewriting service for an additional charge.

Cancellation of Project Development
If the consumer wants to cancel any project, the request should be given in writing to Manaslu Software Pvt. Ltd. with an authorized signature. If for any reason, project is cancelled before completion, Manaslu Software Pvt. Ltd. will send an invoice of 50% of the original agreed upon amount.

Suspension in Project Development
If for any reason, consumer wants to suspend project development, a request must be made in writing to Manaslu Software Pvt. Ltd. with an authorized signature. No delay can exceed a 30 day period. Any project delay lasting longer than 30 days will be considered cancelled by Manaslu Software Pvt. Ltd. unless the request to restart the project is given in writing between the involved parties before the end of the 30 days. If this happens, Manaslu Software Pvt. Ltd. will send an invoice to consumer of 50% of the original agreed upon amount. Manaslu Software Pvt. Ltd.. reserves the right to change or update this policy, our services, or our prices without liability. If you have any questions regarding our Web design policy, please contact Manaslu Software Pvt. Ltd. by email at info@manaslusoft.com

REFUND POLICIES

Manaslu Software Pvt. Ltd. has created this refund policy to describe the circumstances when Manaslu Software Pvt. Ltd. will issue a refund, the process for claiming a refund against an order and the liabilities of Manaslu Software Pvt. Ltd. related to a transaction ending in a refund claim. By registering for any of Manaslu Software Pvt. Ltd. services, you are stating that you have read and accept all of the terms and conditions outlined in this refund policy.

The information Manaslu Software Pvt. Ltd. collects is used to improve the content of our web site, used to notify consumers about updates to our web site or problems with their request.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail to us or by writing to us and telling us that you do not want to receive e-mail from our company.

Coverage and Scope

This refund policy covers the treatment of refunds by Manaslu Software Pvt. Ltd. and/or a website owned and operated by Manaslu Software Pvt. Ltd. This refund policy does not apply to the practices of companies that Manaslu Software Pvt. Ltd. does not own or control, or of persons that Manaslu Software Pvt. Ltd. does not employ or manage, including any third-party service and/or product providers bound by contract and any third-party websites to which Manaslu Software Pvt. Ltd. ‘s website link.

Filing a complaint

Manaslu Software Pvt. Ltd. believes that every project starts with a finished project in mind. Therefore, all possible attempts of amicably working out a mutually acceptable solution should be a priority in case of an unsatisfactory service. Refund is a last resort that may be taken when things are absolutely not working out.

Ultimately, our goal is to a reach a mutually satisfactory solution. If you are unsatisfied for any reason that has caused you to think about filing a refund claim, please a few minutes to write to us at marketing@manaslusoft. com to initiate a dialog before requesting a refund. Refund claims should only be filed if we are unable to come to a mutually satisfactory solution.

Eligibility for Refund

Manaslu Software Pvt. Ltd. takes every project very seriously and ensures that the same is handled in a professional manner and the client gets the result as per the terms and conditions of the proposal. However, if the client is not happy with the outcome and has gone through the dispute resolution process, we do consider refund requests as per the following schedule which clearly lists the services and our refund policy related to each service.

Website, Mobile Apps and Software
Animation / Graphics Designs

Delivery Time
Full refund if project has not initiated or if the initial design style is not approved. If we fail to deliver as per our delivery policy after the initial design style is approved, then we will issue a partial refund as per the proportion of the work completed. If we have completed the project and uploaded it on the server, no refunds will be issued.

Animation / Graphics Designs
Full refund if project has not initiated or if the initial design style is not approved. If we fail to deliver as per our delivery policy after the initial design style is approved, then we will issue a partial refund as per the proportion of the work completed. If we have completed the project and uploaded it on the server, no refunds will be issued.

Website, Mobile Apps and Software
Full refund if the project has not started. Every web programming project has its own agreement. In case there is no agreement and explicit mention of refund policy, the following delivery policy will be applicable. Partial refund will be issued as per the discretion of the service provider if the project has not been completed as per the delivery policy and agreed upon contract. This will be calculated as per the proportion of the project completed by Manaslu Software Pvt. Ltd. and the proportion that is left to be completed as per the pre-defined scope of the project.

No Refund Items
No refund on downloaded digital products, scripts, software, domain and hosting products where the payment is done in advanced and which are third-party and cannot be refunded.

Refund Duration
If approved by the refund department, all refunds will be done within 7 business days from the day of refund approval. The refund will only be provided strictly based upon the terms stated above.